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FAQ
Your Questions Answered
Frequently asked questions
General
Sew Impress Me is an online-based embroidery and printing business located in Loganville, Georgia. We do not operate a storefront or offer in-person services, but we proudly serve customers nationwide.
We accept major payment methods including Visa, MasterCard, American Express, and PayPal. All payments are securely processed through our website, and your payment information is never stored by us.
Simply add your items to your cart and proceed to checkout. Once your order is placed, you’ll receive an email confirmation with your order details.
For custom or bulk orders, please use our contact form to share your project details, and we’ll follow up with next steps.
Orders are processed in the order they are received. Our standard turnaround time is 1–3 weeks for in-stock items.
Custom and bulk orders may require additional time depending on the size and complexity of the project. We’ll provide an estimated timeline once your order details are confirmed.
Once your order ships, you’ll receive a tracking number via email so you can monitor its delivery status.
If you have any questions about your order, feel free to reach out through our contact form.
We accept returns or exchanges on non-personalized items within 14 days of delivery (based on tracking). Items must be unused and in original condition.
Please note:
Customers are responsible for return shipping costs
Personalized or custom items are final sale
To start a return, contact us with your order details and we’ll provide next steps. Refunds are processed within 7–10 business days after we receive your return.
Yes! We offer bulk pricing for larger orders, with discounts starting at quantities of 6 or more items.
For wholesale purchasing, you can shop directly through our Faire storefront:
https://faire.com/direct/sewimpressme
For custom bulk orders, submit your request through our contact form and we’ll provide pricing and details.
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