FAQ

We are an online embroidery and printing business operating out of our home in Loganville, GA. Although we may be local to some customers, we are not a storefront and do not offer in-person services. We operate as an online business.

At Threaded Flames, we accept a variety of payment methods to ensure a convenient shopping experience. These include Visa, MasterCard, American Express, and PayPal. Please note that all payments are securely processed through our website platform, and we do not retain any customer payment information.

To place an order at Threaded Flames, simply add the items you wish to purchase to your shopping cart and proceed to checkout. Enter your shipping and payment information, and submit your order. Once your order is submitted, you will receive an email confirmation with your order details. For custom and wholesale orders please fill out the contact me form and send your order details via email. Someone from our staff will reach out to you within 24-48 hours.

Orders are processed in the order in which payments are received. The current turnaround period is 1-3 weeks for in-stock merchandise. Please note that, unlike some large retailers, we do not offer same-day service or shipping. For large quantity or wholesale orders, the turnaround time depends on the complexity of your order.

You can track your order status by logging into your Threaded Flames account and clicking on the “Order History” tab. From there, you can view the status of your order and get an estimated delivery date. If you have any further questions, please contact our Customer Service team at threadedflames@gmail.com.

We accept returns and exchanges for non-personalized merchandise within 14 days of receiving your purchase based on tracking. Please note that the customer is responsible for any shipping fees associated with a return. To initiate a return, please contact our customer service team at threadedflames@gmail.com with your order details. You will then receive instructions on how to return your item. Refunds will only be issued for unused, non-personalized items and will be processed within 7-10 business days of receiving your return. Kindly be aware that we do not offer refunds on custom or wholesale orders.

For wholesale orders, customers can refer to our page on Faire, https://faire.com/direct/sewimpressme, where we sell wholesale. Please visit our Faire page for more details and to make a purchase. For custom orders, there is no minimum quantity required. However, to qualify for a price break, quantities of 6 or more items need to be purchased. For detailed information on price break discounts, customers can refer to the pricing page on our website.