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SHIPPING & RETURNS

SHIPPING POLICY

At Threaded Flames, we strive to deliver your orders in a timely and efficient manner. Our shipping practices are designed to offer you the best rates and services based on your location and preferred delivery time. Here’s what you need to know about our shipping policy:

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  • Shipping Rates: We offer competitive shipping rates based on your location and the estimated delivery time. Shipping costs will be calculated at checkout.

  • Delivery Times: While we aim to process and ship orders promptly, we do not guarantee delivery by specific dates. Delivery times may vary depending on the carrier and your location.

  • Eco-Friendly Packaging: We care about the environment, which is why we use eco-friendly packaging for all our orders. Our commitment to sustainability ensures that your purchase arrives safely while minimizing our environmental impact.

  • Order Processing: Orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

  • Tracking: After your order has been shipped, you can track its progress using the tracking information provided in your confirmation email.

  • International Shipping: We currently offer international shipping to select countries. Please note that international shipping rates and delivery times will vary. Customers are responsible for any customs duties or taxes that may apply.

  • Delays: While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your understanding and patience in these situations.

 

If you have any questions or need further assistance with your order, please feel free to contact our customer service team at threadedflames@gmail.com. We’re here to help ensure a smooth and satisfying shopping experience.

RETURN & EXCHANGE POLICY

At Threaded Flames, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return and exchange options:

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RETURNS


1. Eligibility:

  • We accept returns for non-personalized merchandise within 14 days of receiving your purchase, based on tracking information.

  • Items must be unused and in their original condition to qualify for a return.

  • Please note that we do not accept returns on custom or wholesale orders.

 

2. Return Process:

  • To initiate a return, please contact our Customer Service team at threadedflames@gmail.com with your order details.

  • You will receive instructions on how to return your item.

  • Customers are responsible for any shipping fees associated with returning an item.

 

3 Refunds:

  • Once we receive and inspect the returned item, we will process your refund.

  • Refunds will be issued to the original form of payment within 7-10 business days of receiving your return.

  • Only the cost of the item will be refunded; original shipping charges are non-refundable.

 

EXCHANGES

 

1. Eligibility:

  • We accept exchanges for non-personalized merchandise within 14 days of receiving your purchase, based on tracking information.

  • Items must be unused and in their original condition to qualify for an exchange.

 

2. Exchange Process:

  • To initiate an exchange, please contact our Customer Service team at threadedflames@gmail.com with your order details and the item you wish to exchange it for.

  • You will receive instructions on how to proceed with your exchange.

  • Customers are responsible for any shipping fees associated with sending back the item for exchange.

 

3. Processing:

  • Once we receive and inspect the item to be exchanged, we will process the new order.

  • If there is any price difference, you will be contacted to settle the difference.

  • The new item will be shipped to you, and you will receive a confirmation email with tracking information.

 

ADDITIONAL INFORMATION

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at threadedflames@gmail.com with photos of the damage or defect. We will work with you to resolve the issue promptly.

  • Custom and Wholesale Orders: Custom and wholesale orders are final sale and are not eligible for returns or exchanges.

 

If you have any questions about our Return & Exchange Policy or need further assistance, please do not hesitate to reach out to our Customer Service team at threadedflames@gmail.com. We are here to help and ensure your satisfaction with your purchase.

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