SHIPPING & RETURNS
Shipping Information
At Sew Impress Me, every order is crafted with care and processed as efficiently as possible.
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Processing Time: Orders are typically processed within 1–5 business days before shipping
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Shipping Rates: Calculated at checkout based on your location and delivery method
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Tracking: You’ll receive a tracking number via email once your order ships
Delivery Times: Delivery timelines vary by carrier and location. While we aim for timely delivery, specific delivery dates are not guaranteed.
International Shipping: We ship to select international locations. Shipping rates and delivery times vary, and customers are responsible for any customs fees or duties.
Delays: Occasional delays may occur due to carrier issues or unforeseen circumstances. We appreciate your patience and understanding.
Returns & Exchanges
We want you to feel confident in your purchase. Please review our policy below:
Returns
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Accepted for non-personalized items only within 14 days of delivery
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Items must be unused and in original condition
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
Exchanges
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Available for non-personalized items within 14 days
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Items must be unused and in original condition
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Customers are responsible for shipping costs
Custom Orders:
All custom and personalized items are final sale and cannot be returned or exchanged.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos, and we’ll make it right.
How to Start a Return or Exchange
To begin, contact us with your order details through our contact form. We’ll provide next steps and instructions.
Rush Orders & Expedited Processing
Need your order sooner? We offer expedited processing for select orders based on availability.
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Rush processing moves your order to the front of our production queue
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This applies to production time only and does not include shipping time
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Faster shipping options can be selected at checkout
Availability: Rush orders are limited and may not be available during high-volume periods or for large/custom bulk orders.
How to Request a Rush Order: Please contact us before placing your order with your deadline and order details. We’ll confirm availability and provide a rush fee if applicable.
Important: Rush processing does not guarantee delivery by a specific date, as shipping timelines depend on the carrier.
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